These frequently asked questions include some of the questions clients have about why this event occurred.

If you need help, please contact our Legal Aid information helpline on 1300 654 314.
If you have an urgent concern about your personal safety, please call ACT Policing on 000.

What is a cyber incident?

A cyber incident is a single or series of unwanted or unexpected event(s) that impact the confidentiality, integrity or availability of a network or system or the information that it stores, processes or communicates.

What is a data breach?

A data breach happens when personal information is accessed or disclosed without authorisation or is lost.

What is a ransom?

A ransom, usually in the form of cryptocurrency, is demanded to restore access to the files, or to prevent data and intellectual property from being leaked or sold online. 

Why did they steal information from Legal Aid ACT?

We don’t know why the cybercriminals chose to take information from Legal Aid ACT. We support some of the most vulnerable people in our Canberra community and take that responsibility very seriously. We share the distress of our clients that this confidential information has been stolen.

Where can I find more information?

You can find more information in our factsheets.


Find out more about our cyber incident:  Latest news | Find help | Stay safe online